Cili888 takes your privacy seriously. This document clearly and transparently explains how we collect, use, store, and protect your personal information as a player on the cili888 Malaysia platform.
cili888 fully complies with Personal Data Protection Act 2010 (PDPA) Malaysia across all our data management operations.
Six layers of data protection that cili888 applies to keep your personal information safe at all times.
All data transmitted between your device and cili888 servers is protected by 256-bit SSL encryption — the same security standard used by Malaysia's leading financial institutions, including Maybank and CIMB. This means your login credentials, personal data and transaction details cannot be intercepted or read by unauthorised parties while in transit.
Cili888 player data is stored on servers maintained to the highest physical and digital security standards. All stored data is encrypted to ensure it remains protected even in the most unforeseen circumstances. Access to the cili888 player database is restricted to authorised personnel only, with access logs continuously monitored.
Cili888 has never and will never sell, rent, or trade players' personal information to any third party for marketing or commercial purposes. Your data belongs to you — we use it solely for legitimate platform operations as explicitly stated in this Privacy Policy. This is an absolute commitment that cili888 will not compromise on.
Cili888 does not store players' credit or debit card information in our systems. All financial transactions are processed through secure payment gateways using local Malaysian methods such as Touch 'n Go eWallet, GrabPay, Boost, ShopeePay, DuitNow, and FPX. Payment data is handled directly by licensed payment service providers that comply with PCI-DSS standards.
Cili888 operates in full compliance with the Personal Data Protection Act 2010 (PDPA) Malaysia. This means you have legally protected rights to access, correct and request the deletion of your personal data held by us. We fully respect these rights and provide straightforward mechanisms for you to exercise them through your cili888 account.
Cili888 fully respects your communication preferences. You may choose to opt in or opt out of any marketing, promotional, or notification communications from cili888 through your account settings at any time. Unsubscribe requests will be processed within 48 hours, and we will not send any further marketing communications without your renewed consent.
Welcome to the cili888 Privacy Policy page. This document is a complete and transparent account of how the cili888 platform handles all information relating to you as a player in Malaysia. We believe that transparency is the foundation of trust, and trust is the foundation of our relationship with the more than 500,000 Malaysian players who have entrusted their personal information to cili888.
This Privacy Policy applies to all users of the cili888 platform, including players who register via the website, mobile app, or any other digital platform operated by cili888. By using our platform, you agree to the collection and use of information as described in this document.
Cili888 collects various types of information in the course of operating our platform. This is necessary to provide a secure, personalised and high-quality service to our Malaysian players. Below are the categories of information we collect:
Information You Provide Directly:
Information Collected Automatically:
Important Note: cili888 does not collect more information than is necessary for the stated purposes. We adhere to the principle of data minimisation, which is an internationally recognised best practice in data protection.
The information we collect at cili888 is used solely for legitimate, stated purposes. Below are the specific purposes for which your information is used:
| Purpose of Use | Type of Data Used | Legal Basis |
|---|---|---|
| Cili888 account registration & verification | Name, phone number, email, date of birth | Performance of a contract |
| Processing MYR deposits & withdrawals | Bank account / e-wallet details | Performance of a contract |
| Identity verification (KYC) | ID document, personal information | Legal requirements |
| Fraud prevention & security | IP address, activity logs, device data | Legitimate interests |
| Cili888 customer support | Communication records, account data | Performance of a contract |
| Promotional & bonus communications | Email, phone number | Your consent |
| Platform improvements | Usage data (anonymised) | Legitimate interests |
| Legal compliance & AML | Transaction data, user information | Legal requirements |
Cili888 will not use your data for any purpose beyond those listed above without first obtaining your explicit consent. Whenever we wish to use your data for a new purpose not previously disclosed, you will be notified and given the opportunity to grant or withdraw your consent.
Cili888 understands that your trust depends on the assurance that your information will not be shared indiscriminately. We only share player data under limited circumstances and with strict controls, as follows:
Approved Third-Party Service Providers:
Legally Mandated Disclosure: cili888 may be required to disclose player information to the relevant authorities in Malaysia if mandated by law, court order, or as part of fraud prevention and anti-money laundering efforts. In such situations, we will endeavour to notify the players concerned unless prohibited by law from doing so.
Full Guarantee: cili888 has never sold, rented, or traded player personal data to advertisers, marketing companies, or any third party for commercial purposes, and we never will. This is a core principle that will not change.
Cili888 invests heavily in data security infrastructure to ensure your information is protected at all times. The technical and organisational measures we have in place include:
Shared Responsibility: While cili888 takes all reasonable steps to protect your data, account security also depends on your own actions. Please ensure your cili888 password is strong and unique, never share your login credentials with anyone, and always log out of your account when using a shared or public device.
Cili888 uses cookies and similar tracking technologies to enhance the user experience, maintain platform security, and understand how players interact with our website. The types of cookies we use are as follows:
| Cookie Type | Purpose | Duration |
|---|---|---|
| Login session verification, cili888 account security, core platform functionality | Gaming session | |
| Saves language preferences, game settings and display preferences for each player | 1 year | |
| Understanding platform usage patterns to improve cili888 (anonymised data) | 2 years | |
| Detecting and preventing fraudulent activity and unauthorized account access attempts | 30 days |
You can manage cookies through your web browser settings. However, disabling essential cookies may affect certain functions of the cili888 platform. Analytics and marketing cookies can be declined without impacting your ability to play at cili888.
Cili888 does not use cookies to track your activity on websites outside the cili888 platform. Our tracking is strictly limited to your interactions within cili888.
Under Malaysia's Personal Data Protection Act 2010 (PDPA) and international best practices, you have the following rights regarding the personal data held by cili888:
You may request a copy of all personal data cili888 holds about you at any time. We will provide this data in a readable format within 30 days of your request.
If you find that any information cili888 holds about you is inaccurate or out of date, you may request a correction through your account settings or by contacting our support team.
You may request the deletion of your personal data from cili888's systems, subject to minimum data retention requirements under applicable law. Such requests will be processed within 30 days.
You may object to the use of your data for direct marketing purposes at any time. Such requests will take effect immediately and we will not send any further promotional communications thereafter.
You may request a copy of the data you have provided to cili888 in a structured, machine-readable format for transfer to another service, should you wish to do so.
In certain circumstances, you may request that cili888 restrict how we process your data while any dispute regarding its accuracy or use is being resolved.
To exercise any of the rights above, please contact the cili888 support team via Live Chat or email support@cili888.click, stating the right you wish to exercise and your account details. We will process your request within the stipulated timeframe and notify you of the action taken.
Cili888 retains player personal data only for as long as necessary for the purposes stated in this Privacy Policy, or as required under applicable Malaysian law. The following are our data retention period guidelines:
Once data is no longer required and the minimum retention period has elapsed, cili888 will delete or anonymise it using secure, irreversible methods. Deleted data cannot be accessed by anyone, including cili888 staff, once the deletion process is complete.
After Account Closure: When you voluntarily close your cili888 account, the majority of your personal data will be deleted within 90 days. However, certain data may need to be retained for longer periods in accordance with the legal requirements outlined above. You will be informed of which data remains stored and the applicable retention period during the account closure process.
If you have any questions or concerns, or wish to exercise your privacy rights regarding how cili888 handles your personal data, please do not hesitate to contact us through the following channels:
Cili888 has a dedicated Data Protection Officer (DPO) responsible for ensuring our platform complies with all applicable data protection legislation. Any complaints regarding the handling of your personal data will be taken seriously and resolved promptly.
If you are not satisfied with how cili888 has handled your privacy complaint, you have the right to lodge a complaint with the Department of Personal Data Protection Malaysia, which operates under the Ministry of Communications and Digital.
This Privacy Policy should be read together with Terms & Conditions cili888 containing complete information about your rights and responsibilities as a player on our platform. For information on responsible gaming and self-exclusion tools, please visit the Responsible Gaming ours.
Related documents:
Terms & Conditions Responsible Gaming FAQ About UsIn today's digital world, data privacy is an issue that Malaysians are taking increasingly seriously. We regularly hear about data breaches, unauthorised data sales, and the misuse of personal information for unintended purposes. At cili888, we take these concerns very seriously and are committed to becoming the benchmark for privacy protection in Malaysia's online casino industry.
When you register at cili888, you entrust us with your personal information – your name, phone number, and Malaysian bank account or e-wallet details. We do not take that trust lightly. Every technical and policy decision we make at cili888 is evaluated against its impact on player privacy. We ask ourselves not only "is this permitted by law?" but also "is this what our players would expect of us?"
One thing that sets cili888's approach to privacy apart from many other platforms is our transparency. We do not use complex legal language to obscure how we actually use your data. This Privacy Policy is written in plain, straightforward English that any Malaysian player can understand. We believe you have the right to know exactly what happens to your information, and it is our responsibility to explain it in terms that are clear to you.
On the technical front, cili888 continuously invests in data security infrastructure. Our platform uses the same 256-bit SSL encryption as Malaysia's major banks to protect all communications between your device and our servers. Data stored in our databases is also encrypted to AES-256 standards. We conduct regular security audits and monitor our systems around the clock to detect any potential threats as they arise.
For financial transactions on cili888, we do not store your credit or debit card details in our systems. When you make a deposit via Touch 'n Go eWallet, GrabPay, Boost, ShopeePay, DuitNow, or FPX through Maybank2u or CIMB Clicks, the transaction is processed directly by licensed payment providers that comply with the highest financial security standards. cili888 only receives confirmation that a payment was successful — your actual payment details never pass through or are stored in cili888's systems.
Cili888's compliance with Malaysia's Personal Data Protection Act 2010 (PDPA) is more than a legal obligation — it reflects our core values. The PDPA grants you important rights as a user, including the right to access data we hold about you, the right to correct inaccuracies, the right to object to certain processing, and in specific situations, the right to request deletion of your data. cili888 fully respects these rights and provides straightforward, responsive mechanisms for you to exercise them.
Finally, we want to emphasise that this Privacy Policy is a living document – it will be updated from time to time to reflect changes in technology, legislation, or cili888's operations. Where material changes are made, we will notify you via an in-platform notification or your registered email address. Your trust is cili888's most valuable asset, and we will continue to uphold it through concrete action, not just words.
We also recommend reading our other policy documents for a comprehensive understanding of the cili888 platform.
Platform usage rules, deposit and withdrawal terms, bonuses, and player responsibilities at cili888.
Read MoreSelf-exclusion tools and support resources for Malaysian players who need help with gambling-related concerns.
Read MoreAnswers to the questions most frequently asked by cili888 players across Malaysia.
Read MoreGet to know cili888 – our mission, vision, core values, and commitment to players at Malaysia's online casino.
Read MoreMore than 500,000 Malaysian players have entrusted their personal data to cili888 and play with peace of mind every day. Our transparent Privacy Policy and bank-grade data protection are your assurance that your information is always secure.